Assistant Service Coordinator

Job Location: Longwood, FL
Posted: 05/08/2018

Job Title: Assistant Service Coordinator

FLSA Status: Non-exempt

Shift: 1st shift with availability to be scheduled between 8:00 a.m. and 7:00 p.m.

Travel: Not applicable

Reports to: VP of Operations

Department: Service Coordination

Location: NuQuest in Longwood, Florida

Summary:

Assists Service Coordinators with work related to processing referrals received by NuQuest. Under the direction of a Service Coordinator II, interacts with attorneys and insurance carriers to provide education and status updates on open files.

Essential Duties:

  • Reviews initial file handling instructions from Service Coordinator II and assists with management of open files through the Medicare set-aside process
  • Pursues requested medical records and releases
  • Communicates with Social Security Office to obtain Social Security and/or Medicare entitlement status
  • Communicates with Medicare to obtain conditional payment estimates, demands and results of negotiation and provides Referral Source with updates
  • Communicates with Medicare to obtain CMS approval status and provides status to Referral Source
  • Prepares files for assignment to nurse for cost projections
  • Receives, screens and routes incoming telephone calls; resolves routine problems requiring knowledge of department policies and procedures; provides information
  • Documents pertinent data in computer application
  • Supports team cohesiveness through on-going diplomatic effective written and verbal communication
  • Performs other duties as assigned

Competencies:

  • Planning/organizing – the individual priorities and plans work activities and uses time efficiently.
  • Interpersonal skills – the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things
  • Oral communication-the individual speaks clearly and persuasively in positive or negative situations.
  • Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Strong data entry skills alpha and numeric – the individual enters data proficiently and accurately while listening to data provided to them verbally
  • Must be detail oriented – the individual has the ability to identify and interpret finite details contained within MSP statutes and CMS communications.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

  • Minimum High School Diploma or equivalent
  • Call Center Background
  • Exceptional telephone demeanor
  • Proficient in MS Office Suite

Preferred:

  • Associates Degree
  • 1-3 Years of experience in Workers Compensation

Environmental Conditions:

  • Work is done primarily indoors, office environment and low to moderate noise levels

Physical requirements necessary on a regular basis:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Speech and hearing sufficient for in-person and telephone communications 7 – 8 hours per day
  • Vision sufficient for the use of computer monitors 7 – 8 hours per day
  • Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
  • Ability to sit and/or stand within a confined cubicle or workstation for 7 – 8 hours per day
  • Ability to work in moderately noisy call center conditions 7 – 8 hours per day
  • Ability to manage a moderate level of job related stress

This job description is not meant to be an all-inclusive statement of the duties of this position listed above. Other appropriate duties may be required from time to time.

When duties and responsibilities change and develop the job description will be reviewed and is subject to changes due to business necessity.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Send resumes to: NQRecruiting@mynuquest.com

About NuQuest

NuQuest, a subsidiary of Brown and Brown, Inc., is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Interested candidates may submit resumes to nqrecruiting@mynuquest.com