Over the past two months, NuQuest/Bridge Pointe has had several meetings with CMS to resolve the ongoing problem with development letters and increased amount of requests for additional records resulting in extreme delays. As a result of these meetings, CMS agreed to expedite a re-review of the more than 700 cases NuQuest has pending at CMS.
We are very excited to inform you that NuQuest/Bridge Pointe received 810 approval letters from CMS this week. These approval letters are being expedited through our process to be delivered to you on an urgent basis.
CMS has also agreed to the following to ensure their internal review processes are streamlined:
- Update the reference guide to give clear review processes and guidelines for the WCRC to follow.
- Meet with the WCRC to communicate the reference guide updates to ensure the processes are clearly followed.
- Amend the language in the development letters to request specific documents and information the analyst needs to complete the review.
We have a follow-up meeting with CMS Central Office for an update on their progress in two weeks. NuQuest/Bridge Pointe will keep you posted on any new developments and updates. We appreciate any feedback and comments you may have and request you direct them to me at TLazzopina@nqbp.com.