For CMS WCRC inquiries or help, call their new number—855.280.3550. Press 1: For English Press 2: For Spanish then Press 2: To enter the CMS Case Control Number (no letters) for customer service Press 3: To reach customer service directly
CMS has provided a new phone number for the Workers’ Compensation Review Contractor effective as of July 2, 2012: The new phone number is 855-280-3550. CMS has not released any details regarding the new contractor as yet.
On August 3, 2011, the GAO dismissed the bid protest for the new WC Review Center by Data and Analytic Solutions, Inc. The GAO Bid Protest Docket Entry can be found at the following link: http://www.gao.gov/docket/B-405278.1 The WC Review Center bid was awarded to Provider Resources, Inc. Click here to view their website: http://provider-resources.com/PRI-services.htm